Our biggest priority at Four Paws Doggie Day Care is the welfare of our dogs and to maintain client satisfaction. We will endeavour to give you and your dog the best service we can. We welcome feedback, good or bad, from all our clients so please do not hesitate to contact us if you do not agree with any of the following terms and conditions (which apply, as appropriate, to all services we provide).
All dogs coming to the Day Care must undergo a ‘trial’ meeting prior to their stay in order for us to assess their energy levels, social behaviour and to check for any signs of aggression or unsociable habits.
Irrespective of the services to be provided, we require all our clients to fill out an Agreement Form (one per dog) which will help us in our assessment. It is important that the information you provide is correct and complete. Do not leave out any ‘not so good’ points about your dog’s behaviour.
The Agreement Form will be kept on file for repeat services therefore please advise us of any relevant changes to your circumstances in writing or email. By completing an Agreement Form you will be expressly confirming your agreement to these terms and conditions and that we may rely on the information provided in it. It is your responsibility to update your contact details with us.
We will not share your details with other organisations however we may routinely provide information to your vet out of professional courtesy. Please advise us if you prefer us not to do so.
From time to time we will contact you with news, offers and service updates, please let us know if you do not wish to receive such information.
Health and Behaviour
All dogs must be fully vaccinated to include parvovirus, leptospirosis, hepatitis, distemper and kennel cough. We recommend routine tapeworm de-worming with a veterinary licensed product every three months and we strongly advise a monthly lungworm treatment with Advocate which also covers flea treatment (but not ticks). Please advise us in writing or via email of any relevant veterinary conditions your dog may have and any medication being taken. Please bring the vaccination card when you bring your dog in for assessment.
We do accept dogs and bitches that haven’t been neutered but it is something that we will encourage all owners to do.
We can only accept one dog that is in season at a time. We request that owners inform us immediately if they suspect their dog may be coming into season.
Please advise us of any previous aggression your dog has shown towards people and/or other dogs and inform us of any medication or circumstances that may have recently changed your dog’s behavioural pattern.
Please advise us if your dog has had any issues with food or toy possession, running off, constant barking, problems with house training etc. This is extremely important in helping us to assess the level of care that your dog needs and whether or not training is necessary. We put in place a three strike rule if a dog breaks the three strikes then we are afraid that we will not be able to accept them back into day care until they have improved their behaviour and we asses them again.
Your dog will be walked and socialised with up to 4-5 other dogs on and off lead at least 3 times a day. There is one long walk a day for 1.5 – 2 hours at a time (depending on the energy levels of the dog) and 2 or 3 shorter walks. Puppies are exercised 2/3 times per day for 20 minutes as long walks can cause problems by over exercising, please do ask for more information. Please advise us if your dog is not used to high levels of exercise.
Please be aware dogs that are new to Day Care may experience higher levels of physical and mental activity than they are used to and therefore may come home extremely tired. In order to gauge the right level of activity for your dog it is important for us to receive feedback from you.
Please be aware the dogs are taken to parks, rivers, the beach and woodlands for their walks therefore your dog may get dirty and possibly hair-matted particularly in wet weather.
For dogs and puppies that need feeding during the day, owners must provide food with full instructions. Alternatively we are happy to provide your chosen brand food at cost price plus a fee of £1 per item.
Security and Emergency
Four Paws Doggie Day Care endeavours to provide a safe and secure environment for all our dogs as far as is reasonably possible. However, please be aware that by the very nature of the services we provide there are certain risks involved when dogs interact with other dogs, with persons who are strangers to them and in public places. Please be sure to tell us in the Agreement Form if your dog is of an especially sensitive or reactive nature.
Please note it is the responsibility of the owner to make sure the collar provided with their dog is secure and tight enough so the dog cannot slip out of it.
Please advise us if your dog is to be walked on-lead only. We will normally use the lead that the owners provide. However in certain circumstances, for example if we find the dog pulls on the lead, we will use our own leads or a harness.
All dogs must be microchipped. Owners are responsible for making sure their dogs wear tags with a contact name and telephone number attached as this is required by law.
In case of an emergency you agree we are authorised to seek veterinary care, where practicable, at your own vet or the closest vet available if needs be. We will of course endeavour to contact you immediately in the event of an accident. In any event, you agree to accept full responsibility for the cost of all veterinary care and to settle fees directly with the veterinarian involved. If an accident is caused by our own neglect we will of course cover any medical bills via our own insurance. All costs, fees and expenses incurred as a result of other accidents will be the responsibility of, and will be covered by, the owner and in any such case you agree to indemnify on demand us against any costs we may agree to incur for the benefit of securing treatment in an emergency.
In the event a dog is left with us after 6pm we will endeavour to contact you using all contact details provided. We do ask for an alternative contact for this purpose in case you are unable to collect or receive delivery of your dog at the time arranged. Please make sure this person is not travelling with you and preferably lives in Portsmouth and will be on call if necessary.
Abandoned dogs will be handed over to the local authority dog warden (or other appropriate person or care institution) at which point all further dealings regarding recovery of the dog must be with them. We will be entitled to treat a dog as having been abandoned if it has not been collected from us with 24 hours of scheduled collection or delivery to the nominated address. You shall be solely responsible for any loss, costs, fees and expenses ("Loss") suffered or incurred if a dog is deemed abandoned in accordance with these provisions and you shall indemnify us on demand against any such Loss we may incur as a result.
Please respect our working hours which are between 7am – 7pm every day. Phone calls, emails and texts may not be answered before or after these times. For boarding dogs we also ask owners to respect our working hours which means we prefer not to pick up before 7am or drop off after 7pm. If you are dropping off or picking up your own dog from our premises the same rule applies. If your dog if still in our care after 7pm you will incur a late collection fee. The fee is £1.50 for every half hour after 7pm. The same applies if you are not available at the drop off address.
Please do not ask us to keep dogs at the last minute for an extra hour or for the evening as this will not always be possible. We can be flexible if arranged at least 24 hours in advance or in the case of emergencies.
All bookings must be made in person, via the telephone or via email. Texts and messages left on the answer machine will not be counted as a confirmed booking. Please try to give us 48 hours’ notice on all Day Care services as we will need time to arrange pickups/drop offs and staffing schedules. It will not always be possible to fit you in at the last minute but we will try our best to accommodate you.
We require a non-refundable deposit of 50 per cent to be paid at the point of booking to reserve your place for boarding. The remaining balance is to be paid by BACS/ internet banking before the first day of boarding. We encourage you to pay online/BACS but accept credit/debit cards or cash. We no longer accept cheques.
Cancellations must be made at least 24 hours before the scheduled provision of service otherwise the full service fee will be charged this includes doggie day care.
Prices are as separately advertised and may be altered from time to time without notice. Prices quoted are inclusive of VAT.
Reservation of rights
We may refuse to provide services in respect of any dog and reserve the right to withdraw services from any customer or dog at any time without prior warning.
These terms and conditions may be subject to change at any time without prior notification.
From time to time, we may (upon request or otherwise) make recommendations or introductions in respect of or promote at our premises third parties who provide complementary or other services which may be of interest to you. It is your responsibility to ensure that the services provided by any such party are suitable to you and your dog and we accept no liability in relation to any such services or any loss arising from or in connection with them.
Limitations of liability
In addition to the limitation of our liability in connection with the loss or theft of keys left in our possession (see above), we will not be liable to you in contract, tort (including negligence), for breach of statutory duty, or otherwise, for:
- any indirect or consequential loss of any kind whatsoever however caused; or
- any loss that consists of loss of business, revenue, profit or saving (in each case whether direct or indirect), even if you have advised us of the possibility of that type of loss.
A person who is not a party to the Contract shall not have any rights under or in connection with it.
Four Paws Doggie Day Care may assign, transfer, charge, subcontract or deal in any manner with all or any of its rights or obligations under these terms and conditions.
No variation of these terms and conditions shall be valid unless it is in writing and signed by, or on behalf of, each of you and Four Paws Doggie Day Care.
These terms and conditions (and the Agreement Form referred to above), and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims arising in connection with our agreement to provide services to you), shall be governed by, and construed in accordance with, the law of England and Wales and the English courts shall have exclusive jurisdiction in relation to any such dispute or claim.
Provision of any services implies you have understood and agreed to these terms and conditions.